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Service & Warranty

At S&B™ Watches, we're committed to providing our customers with top-notch service and support. We want to give our customers all of the tools that they need to fully utilize their S&B™ watch. Please visit the Product Instructions page to access detailed instructions regarding the operation of your S&B watch.

SERVICE INQUIRIES

For service related issues or general questions about our watches email: service@sbwatch.com

You may also reach us by phone at (407) 790-8695. Our hours are Monday thru Friday, 10am-5pm CST. If we are unavailable to answer the phone, we are busy building watches. Please leave us a message and we will get back with you promptly!

WARRANTY & BATTERY SERVICE

For warranty related service, including battery replacement, please complete a Service & Warranty Request form and include it with your watch. The completed form is required to obtain warranty and service support. Package your watch with the completed form and mail it to:

S&B™ WATCHES
5703 Red Bug Lake Rd, Suite 224
Winter Springs, FL 32708

Note: Custom built watches are not available for return, refund, or exchange. All other orders are subject to a 15% restocking fee.

Caution: If you choose to have another person or service provider change the battery during the warranty period it will void the warranty.