At S&B™ Watches, we're committed to providing our customers with top-notch service and support. Please visit the product instructions page for detailed operating instructions.
For service related issues or general questions about our watches email: firstname.lastname@example.org
You may also reach us by phone at (407) 790-8695. Our hours are Monday thru Friday, 10am-5pm CST. If we are unavailable to answer the phone, we are busy building watches. Please leave us a message and we will get back with you promptly!
WARRANTY & BATTERY SERVICE
For warranty related service, including battery replacement, please complete a Service & Warranty Request form and include it with your watch. The completed form is required to obtain warranty and service support. Package your watch with the completed form and mail it to:
5703 Red Bug Lake Rd, Suite 224
Winter Springs, FL 32708
Service Time: All watches sent in for service can take up to 30 days. Once service is completed, a tracking number will be emailed to the account on file.
Note: Custom built watches are not available for return, refund, or exchange. All other orders are subject to a 15% restocking fee.
Caution: If you choose to have another person or service provider change the battery during the warranty period it will void the warranty.