Service & Warranty

At S&B™ Watches, we're committed to providing our customers with top-notch service and support. Please visit the product instructions page for detailed operating instructions.

SERVICE INQUIRIES

For service related issues or general questions about our watches email: service@sbwatch.com


WARRANTY & BATTERY SERVICE

For warranty related service, including battery replacement, please complete a Service & Warranty Request form and include it with your watch. The completed form is required to obtain warranty and service support. If the Service & Warranty Request form is not included, we will be unable to service and return your watch. Package your watch with the completed form and mail it to:

S&B™ WATCHES
5703 Red Bug Lake Rd, Suite 224
Winter Springs, FL 32708

Service Time: All watches sent in for service can take up to 30 days.

Once a watch has been received for service and assessed by our team, you will be notified of issues identified and invoiced for services needed performed if not covered under warranty policy. Once service is completed, a tracking number will be emailed to the account on file. If your warranty has expired

WATER DAMAGE SERVICE

All S&B™ Watches are required to pass a Water Resistance Test during our assembly and QC process before being delivered to customers once purchased. Water damage is not covered in the S&B™ Watches Warranty and all service required due to water damage will be invoiced after being assessed by our team.


Caution: If you choose to have another person or service provider change the battery during the warranty period it will void the warranty.

S&B™ Watches does not cover the shipping fee for watches out of warranty.